Politicas

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Sales and Warranty Policies

 

Sales Policies

    • We are committed to delivering within the timeframes stipulated in the Payments and Shipping section for all products available for express delivery.
    • If the customer requests a special type of model that includes detailed characteristics such as extendable dial colors, etc., it will be considered as not available for express delivery.
    • If the customer does not specify special characteristics about the model such as dial colors, gold tones, leather, steel, or rubber extensions, and other model variations, the requested model will be sent with available characteristics.
    • In the event of any issue with the delivery of any shipment, the customer will be informed of the problem and the estimated delivery time, as well as the plans to compensate for the inconvenience of the shipping delay.
    • Plans to compensate our customers include discounts, model exchanges, free shipping, as applicable.

 

Warranty Policies

    • To activate the warranty for your items, it is essential to register it upon receiving the shipment. You only have 48 hours from the moment of delivery to register your warranty; otherwise, you will be unable to claim any benefits associated with it.
    • All products are guaranteed according to their characteristics for the period and in the parts specified in their description. This does not apply to sensitive materials (rubber/leather/ceramics) or sensitive parts such as crowns, stones, hands, screws, bezels, decorations, etc., which greatly depend on the usage. For no reason will items that are dented, scratched, disassembled, or show signs of having been submerged (unless stated otherwise in the warranty) or any other activity not corresponding to normal use be accepted for exchange.
    • If the item arrives at its destination damaged or broken due to poor handling by the courier, it must be reported within 24 hours and returned with all its parts; otherwise, the return cannot be processed.
    • For total satisfaction warranty, you have the right to return the item as long as it is returned in the exact condition it was received, without signs of use. This warranty only applies when requested within the first 24 hours after receiving the shipment.

 

Instructions to Validate Your Warranty
  • To validate your warranty, you need to send us an email describing the issue for which you are requesting to activate your warranty.
  • If all requirements for validating your warranty are met, we will send an email with the destination address to which you must return the merchandise.
  • Once the return is received, an inspection of the product will be carried out.
  • If the inspection meets the warranty conditions, we will proceed with the repair or generate a credit for the amount of your original deposit, which you will have at your disposal to place a new order on the site.
  • The shipping to our office will be covered by the buyer, and the return shipping will be covered by us.