Shipping and returns

Here is the text translated into English:

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**Processing Order**
We need 1 to 2 business days to process your order before shipping it without delay. The delivery time for European countries will be 15-20 days. For countries like the USA, Australia, and most South American countries, it will be 15 days.

**Tracking**
After we ship the package, the customer will receive a confirmation email with a tracking number. Please track it at http://www.17track.net/ for express information, http://www.ems.com.cn/english.html for EMS information, or http://www.cn.dhl.com/ for DHL information. The following countries: Germany, Italy, Belgium, Luxembourg, Spain, Netherlands, Austria, Bulgaria, Croatia, Denmark, Finland, France, Greece, Hungary, Ireland, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, please choose DHL as the courier service. Online tracking can track your package at different stages. If you can’t track it, try again one or two days later, or ask for help from our customer service.

**Return Policy**
Within 14 days (from the day the merchandise is signed for/received), if you request a return of the purchased item, it can be returned and refunded under the following conditions. Products must be returned in their original packaging, meaning they must not be used (except for testing), worn, removed from plastic, damaged, scratched, or manipulated. All returns are at the customer’s expense. When we receive the returned products intact, we will deduct $20-40 from the shipping cost for the time it took to send it to you and then issue a refund. Please note that after 14 days, we may not issue a refund, but an exchange may be acceptable. Please note that refunds do not apply to watches that have suffered physical damage caused by customs. In that case, an exchange would be advisable.

**Exchanges**
Within 14 days (from the day the merchandise is signed for/received), if you find that the products you purchased do not satisfy you, you may return them and replace them under the following conditions: Products must be returned in their original packaging, meaning they must not be used (except for testing), worn, removed from plastic, damaged, scratched, or manipulated. All returns are at the customer’s expense. When we receive the returned products intact, we will replace them with new ones and send them back to you. Since there are shipping and handling costs involved, please understand that we must charge you between $10 and $20 as a shipping and handling fee before we send out the replacement item. Exchanges are subject to adjustment for price differences (if any). Please note that if you wish to replace the item after the guaranteed 14 days, we suggest you contact us directly for further processing.

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If you need anything else, feel free to ask!